Job Description

Termin Coordinator in Polikliniken 80% (from January 2027 100%)

For patient and referral management in the Poliklinik area we are looking for a Termin Coordinator in Polikliniken 80%, from January 2027 100%. In this role, you will take over the organization and coordination of patient registrations, appointments, and information flows. As a central point of contact for patients, parents, and internal and external partners, you ensure smooth operations. Your versatile contribution to administrative tasks and process optimization significantly contributes to optimal patient care.

Your Tasks

• Handle patient registrations with the highest professionalism and process them carefully.
• Organize and coordinate appointments, both in person and by phone, and provide information as well as adjust appointments accordingly.
• Act as a central contact person for patients, parents, and internal and external referral sources, ensuring a smooth flow of information.
• Actively engage in process optimization and take on delegated tasks to support efficient operations.
• Perform administrative tasks diligently and contribute to a structured and service-oriented way of working.

Your Profile

• Completed vocational training as a medical practice assistant (MPA), medical secretary, or hotel management with in-depth knowledge of medical terminology and at least two years of professional experience.
• Work in a structured, calm, efficient, and independent manner and have the ability to set priorities, while impressing with high social competency and openness to an intercultural environment.
• Characterized by pronounced service orientation, high flexibility, and strong sense of responsibility and quality awareness, appreciating interdisciplinary cooperation.
• Proficient with various PC programs and possess excellent communication skills.
• Fluent in German, both spoken and written at a very high level, and ideally have knowledge of foreign languages, such as English and Italian.

Our Offer

• Look forward to a varied and exciting activity in a modern, future-oriented work environment.
• Regular working hours from Monday to Friday for optimal planning.
• A motivated and open-minded team that creates a professional working atmosphere.
• Benefit from attractive and contemporary employment conditions.