International Assistance Managers

Manage international assistance (50% to 100%).

Responsibilities

• Handle phone inquiries and manage illness or accident claims.
• Verify insurance coverage and process requests promptly.
• Respond to inquiries regarding case management.
• Process urgent requests for credit card blocks.
• Communicate with various service providers in Switzerland and internationally.

Requirements

• Very good command of German (level C) or Swiss-German (oral and written).
• Proficiency in French and English.
• Maturity level education.
• Strong communication skills and good writing in the mentioned languages.
• Calm and empathy with clients in stressful situations, respect for confidentiality.
• Proficiency in using IT tools and internet.
• Flexibility and availability for irregular hours, 7 days a week, with at least one weekend per month as per fixed planning.

Assets

• Proficiency in Italian or other languages.
• Knowledge of geography and interest in international affairs and travel.
• Previous experience in customer service.

What We Offer

• Comprehensive training in tools and the assistance field.
• Opportunity to develop skills in customer service.
• Work within motivated and competent teams.
• A position in a reputable company in Switzerland and internationally.